Enhance Workplace Safety: Proven Strategies

The Challenge: Train employees, contractors, and visitors on facility-specific safety requirements, via digital learning, including real-life scenarios relevant to specific roles.

CommLab India’s Solution: Three user-specific eLearning modules with real photographs, virtual maps, interesting interactivities – developed in Articulate Storyline.

The Result: Our client successfully trained three sets of users and an automated certification system issued entry permits to external parties who cleared the final assessment.

Our client is a leading industrial technology solution provider for the food processing industry and other industrial manufacturing equipment needs. The company strives to serve billions of people who use their technologies and solutions every day to satisfy their basic needs for food, communication or mobility.

The company holds prime market positions globally in various verticals, especially mechanical engineering, thermal process engineering and food processing.

At present, the company has over 11,000 employees and operates in over 140 countries.

Our client’s work environment is risk-prone, requiring employees to adhere to stipulated requirements for each manufacturing process unit to avoid safety hazards and accidents. The company is also required to train its clients, contractors, and visitors on the safety aspects of the facility that they will have access to.

Our client used classroom sessions to train employees in the past and provided pocket safety manuals to facility visitors. They were looking for an eLearning partner to help them digitize the health and safety program for their Indian facility.

Requirements

The client’s expectations for the digital learning:

Cover 3 important aspects: Environment, Safety (the main focus), and Health
Train employees, contractors, and visitors on facility-specific safety requirements
Train employees on in-depth, comprehensive safety aspects pertaining to the manufacturing facility they work in
Train external parties on the office layouts, safety aspects, and evacuation plans through a kiosk machine at the
security or online, via their mobile devices
External parties to receive certificates and a valid entry permit to the facility upon completion of training

CommLab India recommended 3 different eLearning modules – one for each set of users, i.e., employees, contractors, and visitors, to meet the client requirements. Since the main challenge was to ensure the course was relatable and relevant to the actual facility, our team visited the company’s premises and also walked through the facilities to understand the safety aspects and incident-prone areas. We also captured photographs that would be included in the course.

We also suggested a separate LMS to host the health and safety course for external parties, enabling easy management and tracking and automatic issuance of certificates and entry permit.

To provide user-specific training, each eLearning module dealt with the health and safety norms pertaining to the facility that each set of users will have access to. Some of the safety requirements that were common (applicable to all users) were included in all modules.

Learners were first asked to select their role, and then channeled into role-specific eLearning covering relevant requirements. The eLearning started with a video message from management, highlighting the importance of individual and workplace safety.
The eLearning module for employees was 1.5 hours long, providing in-depth information.
The eLearning modules for clients, contractors, and visitors were 30 minutes each, providing basic necessary information.
All eLearning modules covered safety awareness, hazardous situations, and steps required to handle them efficiently.
For clients, contractors and visitors, a virtual map of the premises was designed to guide them on where to go in case of emergencies.
To ensure active participation from learners, interesting interactivities coupled with imagery were included.
At the end, user-specific assessment questions were randomly pulled from a pool of questions.
All courses were developed in Articulate Storyline.

Clients, Contractors and Visitors had to successfully complete the course to get certified for valid entry.